Shipping Policy
Last updated: September 17, 2026
Thank you for shopping with Nalifey.
This Shipping Policy explains our order processing, estimated delivery times, shipping procedures, and what to do if a delivery problem occurs.
ORDER PROCESSING
Orders are normally processed within 1–3 business days after successful order and payment confirmation.
Business days generally exclude weekends and public holidays.
Processing may occasionally take longer during public holidays, unusually high order volumes, payment verification, or other exceptional circumstances.
TOTAL ESTIMATED DELIVERY TIME
Our total estimated delivery time is 1–7 business days from the date your order is successfully confirmed.
The normal 1–3 business day processing period is included within the total estimated delivery time of 1–7 business days.
Processing time is not added separately to the 1–7 business day delivery estimate.
In other words, the estimated period from order confirmation to delivery is 1–7 business days in total.
DELIVERY ESTIMATES
Delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Actual delivery times may vary depending on factors such as the delivery destination, carrier operations, customs processing, weather conditions, public holidays, unusually high shipping volumes, incorrect delivery information, or other circumstances outside our reasonable control.
SHIPPING COSTS
Available shipping methods and any applicable shipping charges will be displayed during checkout before you complete your order.
Please review the shipping information shown at checkout before submitting your order.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review your shipping information before placing your order.
If you discover an error after placing an order, contact us as soon as possible at:
support@nalifey.com
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or shipment.
ORDER TRACKING
Where tracking is available, tracking information may be provided after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the shipment has been handed over to the carrier.
DELIVERY DELAYS
Although we aim to deliver orders within the estimated 1–7 business day timeframe, occasional delays may occur.
Delays may result from carrier disruptions, customs inspections, severe weather, public holidays, transportation issues, incorrect delivery information, or other circumstances outside our reasonable control.
If your order is significantly delayed, please contact us and provide your order number.
CUSTOMS, DUTIES AND TAXES
International shipments may be subject to import duties, taxes, customs charges, or other fees imposed by the destination country or region.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Nalifey does not control charges imposed by customs or other government authorities.
LOST OR MISSING ORDERS
If tracking information indicates a delivery problem, or your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact:
support@nalifey.com
Please include your order number and tracking information where available.
We will review the situation and, where appropriate, assist with an investigation involving the shipping carrier.
DAMAGED PACKAGES
If your package arrives visibly damaged, please retain the product and packaging and contact us as soon as reasonably possible.
Please provide your order number, a description of the damage, and photographs of the product and packaging where appropriate.
Please also review our Refund Policy for more information.
CONTACT US
Nalifey
Email:
support@nalifey.com
Website:
nalifey.com
Company: Tianjin Luke Clothing Co., Ltd.
Address: No. 217 Hebei Road, Heping District, Tianjin, China
Phone: +86 18226130532