Refund Policy
Last updated: September 17, 2026
We want customers to clearly understand our return and refund process.
This Refund Policy explains eligible returns, damaged or defective products, return shipping costs, refunds, and cancellations.
90-DAY RETURN PERIOD
You may request an eligible return within 90 days after receiving your order.
Return requests submitted after the 90-day period may not be accepted unless otherwise required by applicable law.
RETURN ELIGIBILITY
To be eligible for a return, the product should generally be in substantially the same condition in which it was received.
The product should not have been materially damaged, altered, modified, or excessively used after delivery.
Where reasonably possible, products should be returned with their original packaging, components, accessories, and proof of purchase.
We may request reasonable information or photographs to review the condition of a product before approving a return.
HOW TO REQUEST A RETURN
Before sending any item back, please contact:
support@nalifey.com
Please provide your order number, the email address associated with the order, the product you wish to return, the reason for the return, and photographs where relevant.
If your return request is approved, we will provide appropriate return instructions.
Do not send a product back without first receiving return instructions from us.
NON-QUALITY-RELATED RETURNS
If you return an eligible product for a reason that is not related to a product defect, damage, or an incorrect item, you are responsible for the return shipping costs.
This may include returns due to changing your mind, no longer wanting the product, ordering the wrong size or variation when the correct item was supplied, or another reason unrelated to a fault on our part.
Original shipping charges are generally non-refundable for non-quality-related returns unless required by applicable law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If a product arrives damaged, defective, missing material components, or materially different from what you ordered, please contact us as soon as reasonably possible at:
support@nalifey.com
Please provide your order number, a description of the issue, and photographs or other reasonable evidence where appropriate.
We will review the claim and, where applicable, provide an appropriate remedy, which may include a replacement, refund, or another suitable solution.
If we confirm that a return is necessary because a product was defective, damaged on arrival, or incorrectly supplied, Nalifey will handle reasonable return shipping costs or provide appropriate return arrangements.
NON-RETURNABLE ITEMS
Where permitted by applicable law, certain products may not be eligible for return.
This may include products materially damaged or altered after delivery, products missing essential components due to customer handling, personalized or custom-made products, products that cannot reasonably be returned for health or hygiene reasons after opening, and products clearly identified as non-returnable before purchase.
These exclusions do not limit mandatory legal rights relating to defective, damaged, or misdescribed products.
RETURN INSPECTION
After an approved return is received, we may inspect the product to confirm that it meets the applicable return conditions.
We will notify you after reviewing the returned product.
REFUNDS
If a refund is approved, it will normally be issued to the original payment method used for the purchase.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to process and display the refund.
The exact processing time depends on the relevant financial institution or payment provider.
PARTIAL REFUNDS
Where permitted by applicable law, a reduced or partial refund may apply if a returned product has been materially used, damaged, altered, or returned incomplete in circumstances for which the customer is responsible.
Any such determination will be based on the condition of the returned item.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
support@nalifey.com
We will make reasonable efforts to assist with the cancellation.
However, because orders may enter processing shortly after being placed, we cannot guarantee cancellation once an order has entered processing or shipment.
If the order has already shipped, you may request an eligible return after receiving the product in accordance with this Refund Policy.
EXCHANGES
If you wish to replace a damaged, defective, or incorrect product, please contact us first.
We will review the circumstances and advise you of the available options.
CONSUMER RIGHTS
Nothing in this Refund Policy is intended to exclude or limit consumer rights that cannot legally be excluded or limited under applicable law.
CONTACT US
Nalifey
Email:
support@nalifey.com
Website:
nalifey.com
Company: Tianjin Luke Clothing Co., Ltd.
Address: No. 217 Hebei Road, Heping District, Tianjin, China
Phone: +86 18226130532