FAQ
Welcome to the Nalifey FAQ.
Here you can find answers to common questions regarding orders, delivery, returns, refunds, and customer support.
HOW CAN I CONTACT NALIFEY?
You can contact our customer support team at:
Email:
support@nalifey.com
Website:
nalifey.com
If your question concerns an existing order, please include your order number.
HOW LONG DOES ORDER PROCESSING TAKE?
Orders are normally processed within 1–3 business days after the order and payment have been successfully confirmed.
This processing period is included within our total estimated delivery time of 1–7 business days.
It is not added separately.
HOW LONG DOES DELIVERY TAKE?
Our total estimated delivery time is 1–7 business days from the date your order is successfully confirmed.
This timeframe already includes the normal 1–3 business days required for order processing.
Delivery times are estimates and may occasionally be affected by the delivery destination, carrier operations, customs procedures, weather, public holidays, or other circumstances outside our reasonable control.
DOES THE 1–7 BUSINESS DAY DELIVERY TIME INCLUDE PROCESSING?
Yes.
The normal 1–3 business day processing period is included within the total estimated delivery timeframe of 1–7 business days.
The estimated period from successful order confirmation to delivery is therefore 1–7 business days in total.
HOW CAN I TRACK MY ORDER?
Where tracking is available, tracking information may be provided after your order has shipped.
Please allow some time for the carrier's tracking system to update.
CAN I CHANGE MY SHIPPING ADDRESS?
If you notice an error in your shipping address, please contact:
support@nalifey.com
as soon as possible.
We will make reasonable efforts to assist you, but we cannot guarantee an address change once an order has entered processing or shipment.
CAN I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed after an order has entered processing or shipment.
HOW LONG DO I HAVE TO REQUEST A RETURN?
Eligible return requests may be submitted within 90 days after receiving your order.
Please contact us before sending any item back.
HOW DO I REQUEST A RETURN?
Please contact:
support@nalifey.com
Provide your order number, the reason for the return, and photographs where appropriate.
If your return request is approved, we will provide return instructions.
Do not send a product back before receiving return instructions.
WHO PAYS FOR RETURN SHIPPING?
For an eligible return that is not related to a product defect, damage, or incorrect item, the customer is responsible for return shipping costs.
If a product is confirmed to have arrived defective, damaged, or incorrectly supplied, Nalifey will handle reasonable return shipping costs or provide appropriate return arrangements.
WHAT IF MY PRODUCT ARRIVES DAMAGED OR DEFECTIVE?
Please contact us as soon as reasonably possible at:
support@nalifey.com
Please include your order number, a description of the issue, and photographs of the product and packaging where appropriate.
We will review the issue and provide further instructions.
WHAT IF I RECEIVE THE WRONG ITEM?
Please contact support@nalifey.com and provide your order number and photographs of the item received.
If we confirm that an incorrect item was supplied, we will provide an appropriate solution.
HOW WILL I RECEIVE MY REFUND?
Approved refunds are normally issued to the original payment method used for the purchase.
After the refund has been issued, your bank or payment provider may require additional time to process and display it.
WHAT PAYMENT METHODS DO YOU ACCEPT?
The payment methods currently available for your order will be displayed during checkout.
Available payment options may vary depending on your location and the payment services available at the time of purchase.
ARE INTERNATIONAL ORDERS SUBJECT TO CUSTOMS FEES?
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country or region.
Unless otherwise stated during checkout, these charges are the customer's responsibility.
WHAT SHOULD I DO IF MY ORDER IS DELAYED?
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact:
support@nalifey.com
Include your order number and tracking information where available.
WHERE CAN I FIND YOUR STORE POLICIES?
Our store policies are available through the footer of nalifey.com.
These include our Shipping Policy, Refund Policy, Terms of Service, and Privacy Policy.
If you have any additional questions, please contact:
support@nalifey.com
Company: Tianjin Luke Clothing Co., Ltd.
Address: No. 217 Hebei Road, Heping District, Tianjin, China
Phone: +86 18226130532